Your cart is currently empty
Please read the following return policies carefully before making a purchase.
Returns for everyday giftware and hard goods are accepted within 14 days of receiving your order, on regular-priced merchandise with invoice and original packaging. All packaged items must be unopened.
To start a return, or for any questions on online returns, please email us. Once a return is approved, you will be responsible for arranging return shipping; all return shipping is at the customer's expense. Please note, shipped returns will not be accepted without prior approval.Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale/clearance items or gift cards.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Refunds & Exchanges
Exchanges can be done in-store only.Warranty
Hardy outdoor trees and shrubs (including hardy roses) are guaranteed for 1 year from date of purchase. Tender outdoor trees and shrubs (including tender roses) are guaranteed for 90 days from date of purchase. Warranty credits issued for trees and shrubs can ONLY be used on regular-priced trees and shrubs and are not valid on other plants or merchandise. To start a warranty return for trees & shrubs, please email Roy Fulton with photos of the plant(s) in question.
*Plants purchased during our year-end Harvest Sale may be exempt from warranty coverage.